FAQ
Buying Original Artwork & Prints
How do I buy an original piece?
Available original artworks can be viewed and purchased via the Original Artworks page.
- Scroll down the description.
- If the work is available, you will see a Request Purchase button.
- Click the button, it will create an email request. Please provide your delivery address. You can also request a payment plan, or ask any question you may have.
- You will get a reply within 24h with availability and shipping suggestions.
Do you sell prints?
Yes. You can request a print of your favourite artwork. Art reproductions (giclée prints) are produced on demand, up to the size of the original artwork, and are available on both paper and canvas.
Get in touch via the Contact Page (thefrym@gmail.com) or by pressing a Request Purchase button under the artwork.
Please provide the following info:
- Size of the print.
- Would you like paper or canvas print.
- Delivery address.
- You will get a reply within 24h with availability and pricing (print reproductions start from £100).
Do you have an art gift shop?
Yes. In the Shop you can find a wide range of products inspired by The FRYM's artworks.
Small original artworks on paper are also available to purchase through the Shop. You don't need to send any requests, simply add an item to your basket and proceed to payment.
Shipping and Returns
Do you ship internationally?
Yes, worldwide shipment is available.
Please include your delivery address with your Request Purchase to receive a quote.
How are works packaged?
Artworks can be shipped flat-packed or rolled in a tube.
Shipping in a tube is the safer and more affordable option for prints or original artworks. Originals can be taken off their stretcher bars. The bars will be sent together with the canvas. A local framing service can then re-stretch the artwork on arrival.
Flat-pack shipment is available for smaller artworks, or for pieces that shouldn't be rolled.
Do you offer returns or refunds?
Original artworks are only returnable if they arrive significantly damaged. Please get in touch with photos of the artwork and packaging within 14 days of delivery. The artwork must be returned in its original packaging.
Gift shop items follow a standard 14-day return policy. Get in touch via thefrym@gmail.com within 14 days of delivery to arrange a return. The item must be unused and in its original packaging. Return shipping is the buyer's responsibility unless the item arrived faulty.
Prints are made to order and are non-refundable except in cases of damage.
Commissioned pieces are non-refundable once work has begun, given their bespoke nature. See the Commissions section for details on the process.
For full terms, see Terms of Use.
Commissions
Do you take commissions?
Yes, private and commercial commissions are available. See the Commissions page to enquire.
What's the process for commissioning a piece?
All commissions are created within FRYM's distinctive style, the practice does not work outside of it. If there's a previous painting or colour combination that inspires the piece you're after, feel free to send it along as a reference when enquiring.
Once the brief is agreed, a pencil sketch is produced to approve the composition before painting begins. No work starts until the first payment has been received, and the finished artwork is only delivered once payment has been paid in full.
Payment can be made in one of two ways:
- Three-part split: 25% prior to the pencil sketch, 25% once the sketch is approved, and the remaining 50% on completion of the artwork.
- Two-part split: 50% prior to the start of work, and 50% on completion of the artwork (prior to delivery).
How long does a commission take?
Typically 4–8 weeks, though this may vary if the artist is taking part in a residency programme or a touring exhibition. Please send your commission request to thefrym@gmail.com.
You'll receive an estimated timeline and quote within 48 hours.
Brand Collaborations & Live Events
Do you work with brands?
Yes. For brand collaborations, please contact FRYM's representing artist-led experience agency at marina@amou.live. Work can follow an existing brief, or a proposal can be created to match the event, space, and guests.